Yes! All of our cookies are made to order to ensure maximum freshness and quality. Please allow up to 5 days for production before your order is shipped.

The images used on our cookies are sourced from licensed art studios that permit use for small businesses. We ensure that all images reflect our products accurately while adhering to copyright and licensing agreements.

We offer both traditional and vegan cookies. - Traditional Cookies: Flour, butter, eggs, sugar, vanilla, fondant icing, food colors. - Vegan Cookies: Flour, plant-based butter, sugar, oat milk, vanilla, fondant icing, food colors.

Due to the perishable nature of our products, we do not accept returns on our handmade cookies.

If your cookies are damaged during shipping, please contact Royal Mail directly to report the issue. We recommend doing this as soon as possible after receiving your order.

For optimal taste and quality, we recommend consuming our cookies within one month from the baking date. Please store them in a dry place at room temperature.

Yes! We are happy to work with retailers and businesses for wholesale orders. Please visit our Wholesale Inquiries section or contact us directly for more information.

All orders are shipped via Royal Mail tracked services. Orders typically arrive within 2-3 working days after dispatch.

Yes, we offer customization options for some of our cookies. If you have specific requests or themes in mind, please reach out, and we’ll do our best to accommodate you.

While we take allergen safety seriously and provide clear ingredient information, please note that our cookies are made in a facility that processes wheat, dairy, and nuts. Therefore, we cannot guarantee that our products are free from these allergens.

You can reach us at our email or through our contact form on the website. We’re here to help!